At UNIFIED ROYAL AXIS ENTERPRISE, customer satisfaction and trust are at the heart of everything we do. This Refund, Return & Cancellation Policy outlines the terms under which orders may be returned, exchanged, cancelled, or refunded, ensuring transparency and a smooth shopping experience for all customers.

1. Eligibility for Returns

We accept returns on eligible items under the following conditions:

  • The return request must be initiated within 7 days of delivery
  • Items must be unused, unworn, unwashed, and in original condition
  • All original tags, labels, and packaging must be intact
  • Proof of purchase (order confirmation or receipt) is required

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are non-returnable and non-refundable:

  • Innerwear, undergarments, and personal wear items
  • Accessories such as socks, caps, or items marked as final sale
  • Items purchased during clearance or promotional sales (unless defective)
  • Gift cards or digital products

Please review product descriptions carefully before placing your order.

3. Exchange Policy

UNIFIED ROYAL AXIS ENTERPRISE offers exchanges for eligible products:

  • Exchanges are allowed for size or color issues, subject to availability
  • Exchange requests must be made within 7 days of receiving the item
  • If the requested replacement is unavailable, a refund or store credit may be offered
  • Items must meet all return eligibility criteria

Customers are responsible for return shipping unless the item is defective or incorrect.

4. Refund Policy & Timelines

Once a returned item is received and inspected:

  • Approved refunds will be processed within 7–10 business days
  • Refunds are issued to the original payment method
  • Shipping charges (if any) are non-refundable unless the return is due to our error

Refund timelines may vary depending on your bank or payment provider.

5. Order Cancellation Policy

Customers may cancel orders under the following conditions:

  • Orders can be cancelled before dispatch
  • Once an order has been shipped, cancellation is no longer possible
  • To cancel an order, contact our support team immediately with your order details

If cancellation is approved, refunds will be processed as per our refund timeline.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery
  • Provide clear photos or videos as evidence
  • Eligible cases will be resolved through replacement, exchange, or refund

7. Policy Updates

UNIFIED ROYAL AXIS ENTERPRISE reserves the right to update or modify this policy at any time. Any changes will be reflected on this page and will apply to future orders.

8. Contact & Support

For return, refund, exchange, or cancellation requests, please contact our customer support team through the official channels listed on info@unifiedroyalaxis.com 

UNIFIED ROYAL AXIS ENTERPRISE is committed to delivering a secure, transparent, and reliable fashion shopping experience for customers in Ghana and worldwide.